Integrations / CRM
Gainsight
Server-side product-usage tracking to Gainsight PX via the Custom Event API. Delivers identified user events (keyed on identifyId) with custom attributes for product-experience analytics, account health, and adoption scoring — no client-side aptrinsic tag required.
Datafly Signal delivers first-party events to Gainsight server-to-server from infrastructure you control, using a pre-built blueprint that maps your event schema to the payload Gainsight expects.
Why route Gainsight through Datafly Signal
Profiles update from the server, not the browser
Events reach Gainsight even when a tracker blocker or a failed page unload would have dropped a client-side call, so the profile reflects what actually happened.
One consent decision governs every destination
Gainsight is gated by the same consent state as the rest of your stack, so a withdrawal applies everywhere at once.
What ships in the blueprint
Mapped events
feature_usedloginpageplan_viewedsearchsign_upsubscription_cancelledsubscription_startedtrial_startedVertical presets
B2B / SaaS. Each preset starts from a working configuration for that vertical rather than a blank field map.
Full field mappings, configuration fields, and troubleshooting are in the Gainsight documentation.
Frequently asked questions
Does Datafly Signal integrate with Gainsight?
Yes. Datafly Signal delivers first-party events to Gainsight server-to-server from infrastructure you control, using a pre-built blueprint that maps your event schema to the payload Gainsight expects. The integration is included in every deployment at no additional cost.
How is server-side Gainsight tracking different from the Gainsight tag?
The Gainsight tag runs in the visitor's browser, so it is subject to ad blockers, tracking prevention, and page-unload races. Signal collects the event through a first-party endpoint on your own domain and delivers it to Gainsight from your server, so delivery does not depend on browser conditions.
Which events can Signal send to Gainsight?
The blueprint ships with mappings for feature_used, login, page, plan_viewed, search, sign_up, subscription_cancelled, subscription_started, and more. Any event in your schema can be mapped to Gainsight through pipeline configuration without a code change.
Do I need to keep the Gainsight tag on my site?
No. Signal delivers to Gainsight from the server, so no client-side Gainsight script is required on your site.
Ready to move Gainsight server-side?
See how Datafly Signal delivers first-party events to Gainsight from infrastructure you control, with hashed identity and consent enforcement built in.