Integrations / CRM
LivePerson
Server-side reporting of consumer engagement attributes (SDEs) and entry points to the LivePerson Conversational Cloud Monitoring API. Maps Signal events to LivePerson SDE types (purchase, cartStatus, prodView, lead, searchContent, ctmrinfo, personal) so agents and proactive-messaging campaigns see an enriched, first-party consumer profile.
Datafly Signal delivers first-party events to LivePerson server-to-server from infrastructure you control, using a pre-built blueprint that maps your event schema to the payload LivePerson expects.
Why route LivePerson through Datafly Signal
Profiles update from the server, not the browser
Events reach LivePerson even when a tracker blocker or a failed page unload would have dropped a client-side call, so the profile reflects what actually happened.
One consent decision governs every destination
LivePerson is gated by the same consent state as the rest of your stack, so a withdrawal applies everywhere at once.
What ships in the blueprint
Mapped events
generate_leadidentifypagepurchasesearchview_cartview_itemVertical presets
Retail. Each preset starts from a working configuration for that vertical rather than a blank field map.
Full field mappings, configuration fields, and troubleshooting are in the LivePerson documentation.
Frequently asked questions
Does Datafly Signal integrate with LivePerson?
Yes. Datafly Signal delivers first-party events to LivePerson server-to-server from infrastructure you control, using a pre-built blueprint that maps your event schema to the payload LivePerson expects. The integration is included in every deployment at no additional cost.
How is server-side LivePerson tracking different from the LivePerson tag?
The LivePerson tag runs in the visitor's browser, so it is subject to ad blockers, tracking prevention, and page-unload races. Signal collects the event through a first-party endpoint on your own domain and delivers it to LivePerson from your server, so delivery does not depend on browser conditions.
Which events can Signal send to LivePerson?
The blueprint ships with mappings for generate_lead, identify, page, purchase, search, view_cart, view_item. Any event in your schema can be mapped to LivePerson through pipeline configuration without a code change.
Do I need to keep the LivePerson tag on my site?
No. Signal delivers to LivePerson from the server, so no client-side LivePerson script is required on your site.
Ready to move LivePerson server-side?
See how Datafly Signal delivers first-party events to LivePerson from infrastructure you control, with hashed identity and consent enforcement built in.